WE WILL HANDLE YOUR BASIC DAY TO DAY OPERATIONAL PROBLEMS SUCH AS:
General Customer Service Issues: Our customer service representatives are dedicated to assist customers with any issue they have. It is our top priority to treat customers with the utmost respect and allow them to resolve all their concerns with a trustworthy and courteous process.
Long Distance Delivery Issues: Customers can call us anytime as many times as they need to find out when their goods will be delivered. We will explain about ‘reasonable dispatch delays’ listen to their problems and calm them down to ensure customer satisfaction and by that avoiding additional lawsuits and consumer agency complaints (BBB, DOT, Attorney General, Consumer Protection agencies, etc.).
Settlement Negotiations: We negotiate with your customers before and after a settlement to avoid possible lawsuits and consumer agency complaints (BBB, DOT, Attorney General, Consumer Protection agencies, etc.). This is our most important and time-consuming of our services – we help protect your company from legal procedures and consumer agency investigations by resolving issues with your customers.
General Disputes: In the unlikely event that a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, we are proud to offer a dispute process that provide customers the option to formally file a complaint against the company. When it comes to these matters we put ourselves completely at the customer’s disposal insuring a fair resolution based on company and federal regulations as part of our commitment to achieve satisfactory resolutions for all clients.
OUR TRAINING SERVICES HAS SHOWN AMAZING RESULTS
IN TODAY’S HIGHLY COMPETITIVE MARKET!